Summary: Over 79% of respondents reported they would return to an imaging facility (if needed in the future) if it provided access to an imaging patient portal. In addition, 76% indicated they would recommend the medical providers’ services to a friend or colleague.
June 25, 2013 –
How important a role could patient
imaging portals play in patient satisfaction? According to a recent survey,1
they would positively impact patients’ relationships with their medical
providers. Over 79% of respondents reported they would return to an imaging
facility (if needed in the future) if it provided access to an imaging patient
portal. In addition, 76% indicated they would recommend the medical providers’
services to a friend or colleague.
Approximately 1,000 medical patient respondents
participated in the survey conducted by IDR Medical GmbH and funded by Carestream Health, Inc. (Carestream), which was designed to determine how a patient imaging portals might
impact patient satisfaction and engagement. The results showed that 83% of respondents would use an imaging patient
portal, while just 7.4% of respondents did not see any advantage to
having access to personal medical images and associated reports. Eighty six percent said they would want access to both their medical
images and the written report associated with the images. The two most
compelling reasons for using a portal was sharing images with other physicians
and maintaining a personal record of imaging history, indicating more active
participation by patients in their own healthcare management.
How might patient imaging portals affect the role of
radiologists? If radiologists provide a solution, such as a patient imaging
portal, it may boost patient satisfaction and enhance the radiologists’ value
to referring physicians.
“The radiologist becomes more
relevant because the patient is more satisfied. The patient recognizes the
value of imaging as a required part of the medical record,” Cristine Kao,
Marketing Manager, Healthcare IT, Carestream Health.
In addition to increasing patient satisfaction, hospitals,
imaging centers, and physician offices can realize cost savings by using electronic
patient imaging portals, obviating the need for CDs and other media to transfer
patient imaging records. The study found that 78.9% of respondents said they
preferred to receive images and medical reports through an online imaging
portal, either singularly or in combination with hard copies of images and
reports, as compared to 11.8% who said they were rather receive images and
reports via CD, DVD, hard copy paper, or film.
and physician satisfaction will have financial implications as accountable
care organizations (ACO)
become implemented. “Beyond the patient recognizing
value of imaging, there is financial impact,” noted Kao. “ACOs are measured and funded based on
patient and clinician satisfaction. If an image portal is accessible to
patients, it could have an impact on patient satisfaction and physician
referrals. Patients are likely to stay with that provider within that ACO
because of this technology.”
Radiologists can increase their perceived value in the continuum of care
by providing referring physicians direct access to imaging exams through either
electronic health records (EHR) and imaging archives. Solutions like the Carestream MyVue Patient Portal (MyVue) can operate
as a stand-alone patient portal as part of Vue PACS or Vue Archive, or embedded
within an existing HIS or EHR patient portal.
Other key findings from the survey include:
all segmented age groups, except the oldest (71+), indicated a high degree of
likelihood of using a patient portal.
There was a consistently
high degree of interest—no less than 93.5%—in accessing to all 6 medical image
types referenced in the survey: x-ray, ultrasound, MRI, CT, mammogram, and PET.
There was acceptance
of current security measures that would allow patients to use an online patient
portal to share images with physicians (88%) and family members (60.6%).
James Wood J, Hertweck TR. Patient attitudes regarding use and utility of a new
patient portal platform. IDR Medical GmbH.
information: www.carestream.com and www.appliedradiology.com