Market research firm IMV Limited of Columbia, MD, has published a new series of infographics offering ServiceTrak™ Scores that rate customer satisfaction with diagnostic imaging equipment. A company spokesperson said that the new infographics series was produced to enable diagnostic imaging equipment users and potential users with an easy way to visualize customer satisfaction in the industry,
The scores are based on IMV Medical Information Division’s ServiceTrak Imaging Reports for the first half of 2017. The scores are based on 37 attributes that are combined to produce numerical ratings for three major categories of imaging equipment service, listed by modality. The categories include overall manufacturer performance, overall service performance, and overall system performance. Vendors rated include GE, Hitachi, Hologic, Philips, Siemens, and Toshiba.
Surveys are conducted on a semi-annual basis, with reports published in January and July.Back To Top
IMV publishes new infographics series rating diagnostic imaging modality vendors. Appl Radiol.